A package notification was left at my address. It did not have a return address for the package. I think the notification itself needs work to assure customer satisfaction. I waited 2 business days and called the UPS store listed; 1800 Camden, Charlotte, NC. The person was pretty short and quickly said they did not have a package for that last name. He gave me the 1800 number which was a miserable experience. THERE is no quick way easy to get to a person. The tracking on the website said the package was delivered yesterday to that address. I had to listen to the spill about it going to the Access point and lots more unnecessary drivel. AGAIN It took forever to get a real person. TO improve customer service, UPS should have a way to dial 0 and get immediate help.
THE real person was nice once I got her. SHE called the local office, which took some time, and came back on the line to say, IT WAS at the local office. THEY had not looked closely, using up my time.
Moral to this story: DO NOT USE UPS.