Do not stay here. Simple.
What was once a great hotel located right on playhouse square is now a miss-managed-mess!
The rooms are in need of an update but the beds are new which is a saving grace.
During our stay (for a month) the only laundry machine broke week one & was never fixed for our entire stay; we had to request maid service 5 times for them to do half the job when the eventually could be bothered to come; the room service is not till 11pm it's till whenever the kitchen staff can be bothered to stay till (which was 10pm it seemed). Countless times of asking & talking with the staff at front desk led us to believe that it's lack of management in all departments & not the overall friendly workers of the hotel.
There really wasn't a lot of positives to this hotel except for its location. There's plenty of other hotels nearby, so maybe look at those before settling with this...