| rev:text
| - Full disclosure, I used to work for Shaw for several years. This review, however, is focused on the services they offer and how they treat their customers. So it's not about my personal experience working there, but I'll be honest it's a little influenced by it.
I have been a Shaw Cable customer since 1997, when they purchased the cable company in my hometown, Fort McMurray. A year later, they launched Internet in Fort McMurray and we quickly signed up. At that time, and over the course of the next 5 or 6 years, it became a period of great growth for Shaw. And with that growth came lots of pain. I won't talk about that time though, as it's not entirely fair.
I've had service with Shaw in Fort McMurray, Edmonton, and Calgary. I've also had service with other providers, and assisted friends with their other providers. I can say, unequivocally, that Shaw provides the best all around service in Western Canada.
While Shaw has it's issues, and it can certainly be like gambling to get a good, knowledgeable person on the phone, the company always seemed to genuinely care about customers. I realized this before I started working for them. And having been in the inner-circle, I can tell you that customer experience is a top focus for them.
As for the service they provide, in recent years Shaw has really bulked up the cable packages they provide. Their channel line-up and HD choices are getting closer and closer to Bell TV every day. Although you'll still find more channels available with Bell TV, the saturation of PVRs has all but eliminated that void. The Internet service is still, in my opinion, among the best in Canada. I've heard horror stories, and been directly involved in some issues, but in all the places I've had Shaw (over a dozen) across three cities, I've never experienced any major issues with my Internet service or any speed issues whatsoever. I've been lucky, no doubt, but that really does say a lot about how they run their network.
Finally, Digital Phone. Shaw's Digital Phone service had several hickups after they launched. The rollout did not go as smoothly as anyone wanted. However, they have all but eliminated those quirks and issues and now have a product that stands up against any conventional phone service. Is it perfect? No, but it's close enough to be a great replacement for your traditional landline.
So why only 4 stars? Well, Shaw faces the same hiring issues that any other company has. You hire someone that you hope will be great, and they turn out to only be good or less than that. It happens. But, unfortunately, you can end up having that person on the other end of the phone. For that reason, I had to remove a star. But I truly believe they are still the best option for TV/Phone/Internet in Western Canada, individually or altogether.
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