Until today this would have been 5 star, but until today had only gone here for mani/pedi, which was awesome. Today I availed myself of waxing services. Mistake. Big mistake. Sub par is polite. How you can f--k up a lip Or bikini wax is beyond me but both were horrid. Lip was left raw and I had to apply own cooling gel because the waxing gal left me alone in the room after ripping off the wax. To say the bikini line is uneven is a colossal understatement. Maybe she's only used to doing Brazilians. Regardless when I tried to proffer direct in person feedback was told that this woman "has worked here for a long time and no one has ever complained." I find that hard to believe. So go here for nails. They're great at that. Go elsewhere for waxing.