I would give this place 0 stars if I could. We came for dinner for an 8 pm reservation on a Friday night. Yes it was busy and yes we knew it would be as it was Winterlicious. That being said, our group of 9 was ignored for majority of the meal. We were sat in the corner, all the food that came were the end pieces and cold. We had even ordered alcohol with out meal but service was very much sub par. We had to ask for more food and more service constantly. Our group were even told at the end that there was no more food. How do you leave a place like this asking for more food?! We were the last group to leave despite having had asked for the bill a good half hour prior.
Maybe the service is better when it isn't on promotion but don't participate in this promotion if you can't execute the same way you normally would. I would pass on this place. There are better in Toronto.