I went in last week to get my hair done at the Ulta Salon. My hair is a dark brown and is difficult to lift color, I realize this. I went in with a ombre already, just wanting the brassiness touched up and a little more brown added back into the bottom. The lady who did my hair was SUPER nice. She even went through the lightening process twice. However, I paid $140 and left with an orange head. I tried to not get upset, but then realized something needed to be done. When I called, they wanted me to pay $40+ to come back in for a glaze. I was so disappointed that I had to pay so much money and had to leave with such poor results. It wasn't the designers fault, but she shouldn't have let me leave looking the way I did, and shouldn't have expected me to pay even more to fix a problem they created. I won't be going back to the Ulta Salon, it doesn't seem very personal & honest.