I've been going to/ordering from this location since I was a kid but it is getting worse all the time. Tonight the driver mixed up our orders, we called as soon as we realized the mistake. The driver returned to take the other person order and gave us a bag that had been torn open and told me that the other customer was angry with ME, and it was my fault(?!) The Swiss Chalet helpline told us they would send a new unopened replacement. Long sorry short (4 phone calls, assured multiple times that the order would arrive monetarily) I finally got through to the local store. They told me the driver said he dropped off the replacement already... (WHAT?) and that I could not have a refund but if I insisted I could come get it myself. SO GLAD we tipped... So insane. Totally absurd 2-hour ordeal. Eat anywhere else.