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| - I became clients of Empire a couple of years ago when I needed my AC tuned up. My husband and I signed up for the annual maintenance agreement which I believe was around $129.00 and includes two free unit (AC in the spring/Heating in the fall) a year. In my honest opinion, the service plan has saved us a TON of money.
For example, today I had an appointment for our free AC checkup. Greg our regular technician, came out and inspected the unit. Of course, with it being as old as it is, things are starting to go wrong with it. Greg suggested that we consider replacing the fan motor, motor capacitor and get a compressor hard start kit to keep things running smoothly. (his inspection turned up some issues with the compressor and motor and it was determined they aren't running up to full capacity.) We had two choices, wait and be at the mercy of the unit (and then fix the problem when it came time) or fix a potential issue now for MUCH less. My husband and I needed to discuss it so I explained I would call him if we chose to proceed. After we talked, it was determined that it would be in our best interest to replace the items Greg suggested. I called to make an appointment for him to return tomorrow.
The numbers for the parts are as follows and have been taken directly off my invoice (remember, I am a service plan member, so these numbers may not apply to everyone): Total cost of repairs before tax if I fixed today $502.75. Total cost of repairs before tax if I wait until something breaks: $951.80. HUGE savings to fix today rather than wait. Plus there is a TWO YEAR warranty on the items he is fixing...most companies only have a 90 day warranty.
In addition to the repairs, it was determined that my indoor thermometer had malfunctioned. It was reading 72 degrees but was actually 78.5 in the house. We will be purchasing a new one at Lowe's this evening (per the suggestion of Greg) and he will install for free when he is out here tomorrow.
As Greg has explained numerous times (he was out a handful of times last year when we had problems with our AC coil and eventually had to drop $2500 on it last summer to get a replacement) they are NOT the least expensive company in the valley but aren't the most expensive either.
We've always been impressed not only with the level of service from Empire but with their costs. Everyone I've dealt with at the company has been a true pleasure to work with. I would highly suggest them to anyone needing AC/Heating service.
***As a side note, about 1.5 years ago, we had their plumbing service come out to give an estimate on two toilets which kept running after being flushed and a leaky faucet in the kitchen. They wanted almost 400.00 to fix these things. I ended up fixing the toilets with these little round rubber bands that I got from my neighbor (she had the same problem) and fixed it for free! (the cost of the bands at Lowe's though are 1.50 a piece) As for the kitchen faucet--it didn't need the extensive work to it that was suggested by their plumber. I fixed the problem by tightening up a screw and it was fine. I would NOT recommend their plumbing department as the prices are WAAAAYYY out of line and I didn't feel they gave me an accurate diagnosis of the problem. ( again, I only had an estimate done though, I didn't have them fix the problem, I did so myself with barely any effort)
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