Kim was extremely courteous (I came all the way from San Diego & was nervous to the max!)..But she made me feel comfortable and explained the entire procedure step by step. She used numbing cream and honestly, I felt no pain! The work she does is amazing, which is why I chose to drive 5 hours to see her! I can't stop looking at how beautiful I feel with eyebrows (finally!!!). Thank you Kim!! Expect more clients from me that's for sure.