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| - These people are CROOKS. Paid cash for a 2018 White Water on October 22nd 2017 and it has not worked properly 100% of the time, with 6 failed attempts to fix by Jonnie Walker RV. Have been given the run around with Service as far as documenting our attempts to fix and service complaints correctly. This will be an evolving and updated review, documenting our account to resolution.
I would also like to address Darcy's comment (recently removed) about how her dealership is "held hostage" through customers vocalizing their experience. My wife and I paid cash, in full and the coach has a bad water heater / gas system / circuit board recall. After two months of problems and 6 attempts to fix the issues our trailer is having, she has the nerve to say "when you buy a new trailer, you have to expect that all brand new trailers will need repairs right when you get it". Our unresolved repairs consist of the major systems that make a trailer functional, like the water heater and gas system. Our 2018 TT has been parted out, had entire systems replaced and has a recall circuit board. However, we are expected to continue the insanity and to let them make even more attempts to fix it (how does one fix a recall?). As a consumer. We have a right to expect that our BRAND NEW 2018 TT functions properly and safely. If ANYONE is being held hostage, it is us! I am quite positive you cashed our check for over 27k.
I have even had my insurance company deny coverage because of its non functional status.
In the long run it seems this company's scam is to sell RV's and hope that people drive away have things break down on the road and become some one else's problem. I lost count of how many times Darcy told us we could have our trailer serviced elsewhere.
The sales experience was simple. We came in with an idea of what we wanted after a lot of searching. As soon as our sales person handed us off things went down hill fast. Our trailer arrived Friday and we were set up in the overnight lot to camp and have the "Jonnie Walker Schooling" or whatever! We had a 10-15m walk through of the trailer and didn't see any service person again until Monday afternoon at 4pm. We had to chase people to fix things and make minor repairs from delivery. After finally being delivered to our destination (a day an a half late) things got even worse! The driver rolled our driver side jack when he dropped the trailer off (later was replaced under warranty). From there the issues snowball. With a long list from bad propane tanks, temperature and pressure valve failure, LP Regulator swap out, Water heater replacement, un burned propane smell inside the cabin....the list goes. The service department has had it on the lot twice, and has made 6 attempts to rectify the issues. This establishment proudly sells LEMONS and will NOT help you when your trailer becomes unsafe for general use. They rely on the hope that you will not take any legal action against them. I have every intention of letting my lawyer, the entire Vegas Valley, and my entire social network know the truth of the Walker Family business. Stay tuned for more...
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