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  • I needed some ribbon and some stickers to finish off the packaging of a few gift boxes for some little chocolate cakes I made, so I headed into Michael's. Normally when I go into Michael's, I'm looking for Wilton equipment, or cake boxes, all of which I'm familiar enough with, and don't need much help. For that, it's just fine. Today, I wanted to go in to get advice on how to make my package look best, so I brought one cake with me in the box, ready for its sticker and ribbon. I wanted help, so I wandered around the store (not busy at 11 AM) looking for someone to help me. No one seemed to want to help me. One woman was having an in-depth conversation with what seemed to be a friend.... they were not talking about anything relating to Michael's, or arts and crafts. I just stood there hoping she'd get the hint that I needed help. Eventually she did, and proceeded to try to help me. She showed me where to look for stickers, and made a bunch of very bad suggestions given what I told her I needed and the intent of the gift. I found my own stickers. We went to the ribbon, and I picked out the ribbon I liked. She helped to show me how to tie a bow, which was very nice; however, she then said she wanted to see what was inside and opened the box... moving the lid inward and pressing down on the top (why you'd do this to open a box eludes me), which pressed to lip of the top of the box right into my ganache cake!!!!! I wanted to run through the store running my hand through the shelves to knock everything off the shelves to repay her in kind, but decided against it. Had someone actually paid attention to me when I walked in, and then had the associate not ruined my cake trying to look at it, perhaps I'd have given this a 4-star rating because the woman attempted to be helpful to show me how to tie a bow and assess how much ribbon I'd need... but ruining my cake basically ruined the rating. She should have asked (not just assumed it was ok) to open the box, and then I'd have done it for her.
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