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| - I was referred to this office by my PCP for a few symptoms that I was experiencing. At the time, my doctor suspected that there was an underlying condition that might be causing the dermatological symptoms, but in the interest of being thorough, she wanted me to meet with a dermatologist to get checked out.
My appointment lasted about 20 minutes. Even though I was a new patient with multiple concerns, I was never assessed by an actual doctor.
I have worked with PAs in other offices that I have visited over the years. They have always been knowledgeable, and met my needs. My concern with Arrowhead Dermatology is that I came to them as a new patient with several concerns, and was never connected to an actual physician. This practice gives the office a conveyor belt feel. Whether this is true or not, it seems as if they are trying to squeeze in as many patients as possible, regardless of the quality of care.
That having been said, the PA was lovely. She was personable and kind. Unfortunately when you're working in the medical field, strong customer service does not always equal good care. I explained my symptoms to her, and let her know that I had appointments with other specialists scheduled. I filled her in on my PCPs suspicions.
I noticed in her examination she never put gloves on. She wanted a sample, and had me take It myself. She never thouroughly examined any of the areas of concern that I had. She took a few pictures, and gave suggestions as to why she thought two of the issues I was having were occurring. Both suggestions ended up being inaccurate. She was sure that the sample was going to have a specific result, and it came back negative. Almost every assessment she made was wrong.
Two specialists later, I do know what is causing some of the symptoms I'm experiencing. I did not go to this office expecting a PA for a dermatologist to diagnose a non-dermatological concern. What I did expect was to see an actual doctor, and to get accurate information about some of the things that were happening. I expected to be told to schedule a follow up to discuss results, and evaluate assessments from the other specialists. Instead, I got a bill, and my results on a card in the mail.
When I looked up the address online, I noticed this office has a lot of positive feedback about their Botox injections through Groupon. It seems like this is a very strong focus for them. After this experience, I wouldn't recommend Arrowhead Dermatology for serious dermatological concerns. Maybe they should just stick to Botox!
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