We went to Cafe Rio for the first time this weekend. It was moderately busy but definitely not packed.
The vibe is cool and fun. Everyone is greeted by the manager (he may be the owner) and you can actually watch the tortillas being rolled out and cooked. Sadly, that's where the good factor ends.
The make line is severely understaffed which leads to food waiting for several minutes. This results in meat being cold. Additionally, the order of the make ready is a bit strange. For my salad a tiny spoonful (it measured about 1/2 tablespoon) of meat is placed in the very bottom of the pan with copious amounts of lettuce piled on topped and all other additions (sour cream, avocado, pico etc.) being extra charge. I asked for salsa and it was with the meat so I received an eye roll from the server and my request was ignored. By the time I got to our table, my salad meat and my husbands tacos were super cold. And the flavor was subpar. Similar to the taco seasoning found at the grocery story.
I will agree with other reviewers who noticed how most of the sides/condiments were out of stock and the area was messy. It's sad that the restaurant is like that. We won't be back.