Just tried calling to see about getting a plumber to look at a couple busted pipes. It was a Saturday afternoon, but their website says they pride themselves on someone always answering the phone 24 hours day. The woman I spoke to immediately asked me if it was an emergency when I told her it wasn't strictly an emergency she told me to call back on Monday morning. End of call. In my mind it wasn't an emergency because I'd turned the water off and therefore water was no longer filling my garage. I guess I should have been more clear, but based on her phone etiquette, I probably didn't want to talk to her anymore anyway.