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  • On two different occasions, I've had staff quote me a price only to be rung up at a price higher than their quote. First time it was due to the package going to a private home vs. business, which I was asked as she is ringing me up and then told, oh wait private homes costs more. WTF! I only went to FedEx because line at post one block away was out the door. Second time, as I'm being rung-up was asked if I wanted recipient's signature, so I said sure. Total comes up an additional $4.75! On a $25.25 shipment. Yeah, $4.75 to have someone sign for a package. It wasn't the money as much as being quoted price and then asked as she is processing the payment but doesn't even mention the "up-sell" until I say wait how come it's $30 when you just told me it was $25.75. This staffer also first quoted me $70 initially, when I said next day, but when I said what is the cheapest next day she said oh well we can do $25.75 but won't be there until 3pm. I'll use FedEX in a pinch, but US Post Office around the corner is MUCH cheaper and actually friendlier! There is one staffer, Kiana who is only reason I come back to this location. This place is getting three stars because of Kiana, otherwise I'd give it one star. Kiana alone is worth five stars, unfortunately other staff are woefully incompetent.
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