The actual car repair part of the shop has been fine/average. They lose points from me for having not-so-good customer service.
The people who work the front desk have typically been unhelpful or indifferent at best and rude at worst. I mean, if they knew me better I could understand them not liking me. But we just met! And all I did was ask about getting tires replaced and maybe an oil change. It's not I kicked over a display or something, although they sure acted like I did something offensive.