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| - 3.5 stars
The water therapy and restaurant experience was great, not a big fan of the massage and service was around the facility was alright. My friend and I both got the holiday package which includes access to water therapy, 3 course lunch and 50 min massage (~$160). Parking is $12 and ticket must be stamped by front desk at spa to get discount. Note that parking is located at Gerrard St not Elm St at Chelsea Hotel.
We were quickly checked in upon arrival and were given our itinerary and warm towels to wipe our hands which was a nice touch. There was a circular booth with Ipads to enter our information, also another nice feature. We spent the first hour at the water therapy which had a pool, hot tub and sauna, as well space for you to lounge around. We both quite enjoyed it and was really hoping the massage would be equally as great.
The massage rooms are on a separate floor and we opted for the couples massage so we could be in the same room. The experience was definitely sub par to all the other places that I went to. The masseuse felt like she was in a hurry throughout the whole massage. Instead of towels gently being place and maneuvering the bed subtly, I felt as if it was on an operation table with towels throw onto my face and constantly moving up and down. My friend had a gentler masseuse, however she said she felt like her skin was being exfoliated the whole time because his hands were really rough!
The lunch did make up for the disappointing massage. The portions were massive, the butternut squash soup was delicious! I order the salmon as main and gelato for dessert. Main was great, dessert I did not care too much for as there was too much sauce and was too sweet for my liking. But really enjoyed it overall. Service in the restaurant was great as well.
Girl at the front desk when we were checking out was definitely not having the best day, you can just tell from her face. We all have our days, but also a little unprofessional. I don't think I would come back here which is a shame as the facility and building is gorgeous.
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