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| - If I could I would give them a big fat ZERO!
Our first experience was actually ok, and that's why we returned to them a second time. My husband has a '73 Ford truck, and its hard to find a place that doesn't overcharge us for little things here and there.
We had to get the brakes replaced in the truck and being the thrifty shopper that I am, I called around to several places to compare prices. And yes, Discount beat everybody. So we went ahead and let them replace the brakes. We dropped off the truck in the morning and they said it'd be ready by early afternoon. They call us a few hours later and tell us the truck is ready, so we head out to go pick up the truck. Turns out that they were NOT ready and needed an extra day to finish up. Although slightly irritated, we left without a fuss. The next day they call and say the truck is finally ready to go. We pick it up, and the truck doesn't start. We had JUST replaced the batteries in there too, so it didn't make sense. We ask them to check everything, and they told us nothing seemed to be wrong, so we took their word for it, asked them to jumpstart the truck, and we left. Well....later we find out they broke our brake switch, which makes the brake lights stay on, which drained the truck's batteries. We had just downed close to $1400 on all these fixes, and to fix the brake switch it'd be an additional $70, so we just told them to go ahead and fix it. They fixed it, and jumpstarted our truck one more time for us.
Since our truck wouldn't start on its own, we took it to Big O because with our other cars they had always done a great job (even though it is a little higher than some places) and I was tired of dealing with Discount. There they checked out everything in the truck and told us that the batteries were completely dead and the alternator was destroyed. And to top it off, the brake switch was STILL broken. You would think that Discount would tell us all of this, right?!
We just got our truck back from Big O and it has SOOO much more power now and runs way better. They were quick and efficient and the staff were all very knowledgeable and nice, a complete opposite of the staff at Discount.
I would highly suggest to AVOID Discount. Sure, they do oil changes pretty well, but anything more technical than that they will RUIN your car. I'm going in today to speak to the owner and give him a piece of my mind!
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