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| - BE WARNED: READ THE FINE PRINT!
I'll admit: I was a sucker and swayed by handsome young salesman who came to my door. I hadn't had my home sprayed in some time and had seen a few unseemly critters scurrying across the floor on occasion. I let him talk me into a one-year contract that included half-price on the first visit if I signed up for autopay that day. I initialed where it said I'd pay a $150 fee if I canceled, in spite of the voice in my head that said, "Really? You need this?"
Service-wise they show up and do what they say they'll do. At least I assume so; I was never home after the first visit but would instead come home to a note on my door saying they'd been by to service the property.
Customer-service wise, however, they rank quite low. They have a bit of a scam operation going on, with an "automatic renewal" after your contract is fulfilled, written into the fine print. It states that you must specifically tell them, in writing no less, if you don't want them to continue beyond your contract date.
I moved to a different home mid-way through the contract, and I called them to give them the new address. At that time, I confirmed how many months were left on my contract. Silly of me to assume that actually ASKING how many months remain on my contract might indicate that I was not interested in continuing regular service beyond that date. Maybe this would be a place for her to ask or remind me that the service would automatically renew if I didn't specifically cancel. Oh but wait, why do that? That might lead to someone actually confirming that they want to cancel. Better to wait and get at least one more month out of them.
As a result of my naivety, Dispatch showed up after the contract end date to service my property against my wishes. When I found the "we've been here" note on my door and called to inquire, it was explained that while the salesman didn't explain this part of their policy, it is in the contract. Just a "so sorry, don't know what to tell you." When I pointed out the previous phone call during which I had inquired about months remaining, the response was, "Well I made no note of it, so you didn't ask us to cancel." In other words, whether or not my intent was clear didn't matter. You have to say the specific words, PLEASE CANCEL. I offered to compromise, since it appears we both made a mistake, and asked for a discount on the final service. Again, the answer was, "No, it's in your contract and you didn't specifically ask us to cancel."
Alrighty then. I actually probably would have used them again on occasion; I just didn't want to have an automatic service. Now I feel scammed and irritated; both at myself, and at the sleazy and borderline unethical business practices of the company.
Lesson learned.
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