I have always really liked this place but today I was unhappy. I had made an appointment as my time was very tight today. My appointment was for 3:45 and I even left work early to get there. I got there at 3:40 and picked out a color and sat down. A girl asked me if my name was Cheryl and I confirmed that it was. I then sat there and waited. And waited. And waited. Finally at 4:05 I got up to ask and verify that my appointment was in fact for 3:45. She confirmed that it was and said they would get me a chair shortly. I thought about canceling right then because I had to be in Tempe at 6:00 (which meant leaving my house at 5:00) and I still had things that needed to get done before I went but I thought I would give it a few more minutes. Finally a guy got up from doing someone else and went to fill a chair with water for me and had me sit down. I thought to myself that it would have been nice to be sitting in the chair getting massaged and letting my feet soak for the past 25 minutes. I went ahead and sat down and he quickly finished the other woman and then came over to start on me. It was 4:17 by this time. The guy did do a good job and he finished at 4:50. I had wanted to get a design but I didn't have time for one so that was a little disappointing. So my advice to anybody would be that if you are pressed for time think twice about going because apparently they overbook.