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  • This review is exclusively about buying stuff at the Apple Store. I don't understand why Apple thinks it's a bad idea to just have an actual line--or any kind of prioritization--for people who are purchasing things. They make it so that a customer faces the problem having to corner a rep to talk to just to buy something. This is almost impossible as they run all over the place talking to people. It's annoying. And this is an Apple-wide issue, but today at this particular store, it was even more disorganized. It took maybe 2-3 redirections from one person to another to find someone who could help. Thing is, when you finally do corner them, all they do is type in what I want, swipe my card, ask me if I want the AppleCare. Then someone else runs the order out from the back. If this is the level of purchasing service one can expect at the Apple store, I'm not sure why Apple doesn't just make it so I can buy something from the kiosk itself. I'm looking at a Macbook Pro, there's an iPad right next to it with all of the details. Make it so I can punch in "get one of these NOW", and someone will bring it to me. Overall, I would recommend not buying at the Apple Store itself if you can help it. Go there to read email, get support, hang out with people... anything but actually make a simple purchase.
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