Oh man where do I even begin! Let's just say as first time home buyers we clearly didn't do our research on Home warranty company's. DO NOT go with Fidelity for a home warranty. We have been without AC for 20 days .. tomorrow will be 21 days. My daughter is 3 and my son is 5 months old. We've been on our downstairs couch this whole time and the company hasn't called us ONCE with an update (courtesy call) . The wait time to even get through to someone is a 50- a little over an hour wait! I'm constantly calling them and mind you the AC company they sent out is SHIT! I can't wait to write a review on them next as soon as this is all done. Oh and I'll be canceling with Fidelity as soon as it's time to renew. DO NOT, I repeat DO NOT USE FIDELITY AS YOUR HOME WARRANTY COMPANY!