BY FAR the worst customer service, I always am on the phone for at least 30 minutes. when trying to figure out why my bill is so high, "I DON'T KNOW" is the worst answer to give... i only have wifi with them because it's the only option in my area. I have disconnected my cable and phone simply because i could not put of with cox and their B.S. anymore. Be careful about their hidden fees and taxes..always ask and I would suggest recording your phone call because MANY consultants don't tell you how much the start up fees are.