I really want to give them a lower score for their pretentious vibe - but let's start with the best point - it's good coffee, and that's what they've got going for them in all their locations.
The actual space, is beautiful with use of various woods, and general set-up. They are often full on the weekend (including some people not leaving their laptops and textbooks any time soon), so I do think they could have utilized their space better with more seating (though perhaps it would not have looked as aesthetically pleasing).
I do find you have to wait around to order your coffee in the morning, if someone is not right by the cash. Or they want to finish a conversation before asking for your order or slow down the process of finishing your drink, because they are gabbing. Perhaps I caught them on days when they weren't fully awake? Or I'm just in a rush in the morning (like the rest of the world).
All in all, great coffee, some nice treats, could do better on customer service and more seating. It's a bit pricier than some other places in the hood.