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| - The only thing keeping me from giving this one star is the fact that I'd had minor repairs and routine maintenance done on both mine and my dad's trucks intermittently from 2004-2007 without incident, three or four times over that span. That said, immediately before moving to Florida in March of 2011, I took my truck in knowing it had a 3000+ mile drive ahead of it and roughly 140K miles on it at that time. I said, "Just go though it with a fine tooth comb and whatever it needs, fix it." $1500 later and a four page list of services with parts, I headed home to Chandler, confident in my decision. My oil light wouldn't go off even after I tried to reset it as I lived about five miles or so from the dealership. I check the oil at home: doesn't register. Nervously drove truck back to dealership after letting it sit for the weekend as I picked it up on a Saturday. Service adviser had since terminated his employment with the dealership. Woman came out, checked oil, said "we'll fix this now" and they did. Moved to Florida within a couple of days. One year later, water pump goes out. I tell mechanic "That's been replaced recently, it should be new. " Long story short, although the bill showed it, and all affiliated hoses and belts as new, NONE of it had been replaced. I had the mechanic from the dealer in Jacksonville at Tires Plus call TBred and speak to the service adviser. From what the local guy told me, he was very condescending in his insistence that they only use dealer parts and although I had copies of my records, he insisted his mechanics would never let a truck go out like that. Strange: The hoses last 140,000 miles without incident (in Arizona heat no less!), then (if replaced) break at 30,000 more? With 'original equipment' and what would be the second water pump?! Come on!! The local mechanic noted that the hoses were well swollen and aged, the clamps the originals and the main belt old as well. If I ever come back to AZ, I will NOT be using this dealership. They could have sent me the $200 or so for the hoses and I'd have left it at that, still miffed at the sloppy work but willing to forgive a one time slip, but this is just pure arrogance and denial. What more do you need than the original paperwork, proof that the man working on the truck left, or was terminated, the day I took it in, and the work never completed per an independent qualified mechanic from a Bridgestone owned franchise? In an economy such as this one has been the last few years, Thorobred should be retired to the Glue Factory for its ineptitude and laziness. If you have to go there, lift the hood to make sure everything they said is new is indeed new. I'm changing my mind- one star.
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