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  • The Internet and customer service is AWFUL! I had century links Internet service and hated it! When we moved into a new home, my husband wanted to give the Prism TV a try. I advised against it, but he wanted to give them another try. When the tech showed up to install the equipment, she put the main router upstairs. The connection was so slow and it was difficult to get Internet service down stairs. After a year, we called to have a tech come out and upgrade the service. The tech was to upgrade from 40 megs to 60. He moved the router downstairs and still we had the same problem. After another couple of months, we got so frustrated with the service that we decided to switch companies. When we called century link, they informed us that we were still running at 40 megs! We paid for a tech to up grade us, our bill was increased, and they could not even find record that the tech came to our house to assist with the upgrade! My husband spent hours on the phone with their Escalation department and they told him that it was our fault that we did not have any record that the tech ever came to our home!! The customer service rep refused to do anything for us and would not waive the $200 disconnection fee even though we paid for a tech that supposedly did not come to our home and we had been paying extra monthly for an upgrade we never got! Needless to say, this is one of the worst companies that I have ever delt with! If you are thinking about getting century link for your Internet/television service, please save your self the money for terrible service or for services you think you have but do not! If anything, save yourself the massive headache of dealing with a terrible company!!
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