I was buying a pair of toms and the associates helped me immediately after walking into the shoe section. It was extremely crowded and busy, but they had several associates walking around ensuring all guests were being taken care of. One of the perks of shopping here is they bring everything to you, including check out. They slide your card on their iPads (I think, i can't remember lol) and you're all set to go - without even having to walk to a register.