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  • I will start by saying that I myself was not at North York General Hospital when a family member of mine went to their Emergency ward late in the evening recently, but I am going to comment on the very poor after-care that we received the next day. After being examined by a doctor, she was asked if she thought that she should go home or stay overnight. This seems an odd question, as I would think that the doctor should be the one to determine this. She was feeling a little better, so chose to go home, and was given a prescription to fill the next day. When I went to pick-up the prescription the following day, the pharmacist informed me that he could not fill it as it could be harmful for her due to another medication that she takes regularly (which was on the list that she gave to the doctor). The pharmacist attempted several times to contact the hospital to figure out how to proceed, but he was first told to fax over the prescription in question, then was told several more times that someone would look at it but this never seemed to happen. After almost 4-hr of waiting, the pharmacist called again before he closed for the day, and was told that the emergency doctor was not even there that day, but someone else would call him back shortly. Eventually, the doctor that called agreed to send a new prescription for an alternate medication that the pharmacist had to suggest himself. In summary, TOTALLY UNACCEPTABLE!! The doctor clearly was at fault for prescribing the wrong medication, and nobody else seemed interested enough to correct this mistake. But a great thanks to the pharmacist who did his best (and I will post a positive review for him at Shoppers Drug Mart - Bayview Village Mall).
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