I have to say that I'm underwhelmed with the level of Customer Service I received from Progressive. So much so, that I'm going to USAA now that my claim is over. I filed a claim and my car was not looked at for almost an entire week. (Concierge Claims Service?) Then, the shop that was repairing my vehicle had to call for a "supplemental" issue. You guessed it... 4 more days before I even got a call.
Incidentally, the DID cover my issue and they did pay promptly. If I'm paying a premium fee, I expect to be treated much much better. The USAA insurance rate was SIGNIFICANTLY less.