I called to find out how much to repair my luggage handle. They me tell to bring it in. In the store, they tell me $45 "if" they have a replacement handle in store. But wouldn't check while I was there (I was the only customer with 2 guys behind the counter). They told me to leave it over the weekend (not to fix it, just to tell me if they had the part) and tried selling me used, repaired luggage they had that was less quality but (surprise) only $45. I'm not giving you my money if you don't give me my options. Waste of time.