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| - I have been to this place multiple times and I first have to start off by saying this is by far the nicest looking hot pot place in the China town area. This place is also always busy if not packed. Come at off-peak hours or you will definitely be waiting, and it could be for an hour.
Unfortunately, what had them lose their first star was related to this. They have the tendency to have a set amount of tables open and they won't sit smaller dinner parties at larger tables even when the restaurant is quite empty (10 at night). If there are a few 2 person parties they will not let them sit at any of the larger tables (6 - 8 person tables), instead, they will insist that you wait for the 2 person tables.
Once you do get seated the service is good (ordering is done through the waiter and their iPads), and the food is great. You are asked to choose your soup base from a selection of about 10 (each costing different amounts (~$5)).
The food has high quality and a great selection of handmade meatballs, various seafood, and of course tons of different meats. You also have the option to add more premium meats for a price (some worth some not because once it goes into the pot it all tastes very similar). In addition to the meats, they have a selection of fresh fruit drinks and smoothies.
The largest issue with all these offerings is the price. It comes down to personal preference but when it comes to hot pot I like lamb meat, meats balls, red sausage, and spam. I really don't need much else. Now I am all down for paying more for other options (if the people I'm eating with want seafood or other meats) but the base starting price point is just too high for me. I am paying for a bunch of things that I simply will not order. I prefer the model of the other hot pot places that start you at a very basic food offering and then charge you more per person if you want other things.
TL;DR Arbitrarily long wait times and a high starting price offering food options that some people may not enjoy.
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