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| - Our experience with Lanza AV was not good. We were looking for a video doorbell unit and their former employee, AJ, suggested a particular system that had an unlocking door feature. We looked at the unit online beforehand and it clearly showed this feature on the panel so we agreed and paid over $2300. The day of installation, we were being shown how to use the newly installed system and when we went to push the unlock feature button on the panel,we were told that feature was NOT included in the price after all. If we wanted to add it, we would have spend more money and schedule another installation. AFTER our walls had been cut and the unit had been installed. We were frustrated, but decided to live without that feature and let it go.
Since that time, the unit has malfunctioned three times and still not working properly. The unit is obviously poor quality so we told Lanza we were unhappy with their product and asked to return it for a partial refund. We were told by Scott that our only options were to repair the unit again, but that we would have to pay the labor costs or anything not covered under warranty OR upgrade to a better system for an additional $800. In other words, spend more time and money on a non-working, sub par system.
They were dishonest from the beginning and when asked to remedy the situation, their only solutions included more out of pocket costs.
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