Pizza hut is not my favorite pizza spot but the pretzel crust pizza sounded like something worth trying so we ordered. Shortly after ordering the manager called us to say they were out of mushrooms so we substituted tomatoes. When the driver arrived she told us that they had enough mushroom for one pizza, but when they opened the bag to refill the shrooms they were not happy with the quality of them and did not feel comfortable serving them. Pleasant driver and honesty are a plus. Also they apparently care about the quality of the product. Upon opening the pizzas there was no pretzel crust they were both asiago. I called the manager and he offered to remake the pizza or a $5 credit. We took the credit because we already had the pizzas. The corporate office also emailed me and is sending coupons for 2 free large pizzas.
The quality of pizza hut seems to have improved slightly. The sauce still is not my favorite and the crust is greasy. The honesty and sincerity of the employees I had talked to was good. The customer service was very good. I am going to give an overall rating of 3. 2 for the food and a 4 for the customer service.