Had a large gift certificate that had expired about a month ago. I had already called ahead to make sure it would be honored and got the go ahead from the manager. We showed up for dinner and even though it wasn't busy, the hostess and cashier were rude. Our presence was apparently an annoyance.They immediately said no to the certificate and I had to explain several times that we had already confirmed it was OK before they called and confirmed for themselves. We were then grudgingly lead to our seats . The server wasn't much better. I don't think she even introduced herself and we didn't get our drinks until after our appetizer arrived. She checked on us once before dropping off the check, but didn't offer dessert or drinks, both of which we wanted. All the food and drinks were really good, though having gross "whipped topping" on top of the banana pie instead of whipped cream was a total bummer.
The supervisor (Rodrigo?) was the only enjoyable employee and he stopped by our table even more than our server. Food was great, but not worth the crappy service.