I have known of this place since it opened and it's sad what has happened to it. With the change in management, the new manager/owner treats her hard working staff poorly and you can feel the low moral in the place. When you tip, make sure you give it directly to the therapist. If you give it upon check out at the desk, the owner will keep a portion for herself. It is shameful how she takes advantage of them and their need to find work and keeps a portion of their tips. She will also tell you if your tip is too low and that you should tip more. It's all for her benefit. Give the tips directly to the therapists!