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  • All I can say is, "wow". I was lucky enough to get a gift certificate for Waves for Christmas from my work and have used it up all too quickly. Each time I have gone into this location I have received nothing but smiles and the best attitudes, ultimately creating a vivacious atmosphere! Having worked in the service industry I can empathize with how annoying it can be when people just stand there, stare and take what seems like forever to decide on a damn drink. I was one of those people this evening and the server couldn't care less and even offered assistance if I needed any. Eventually I decided on a dark hot chocolate made with REAL belgian chocolate chips (holy s*** good). While waiting for my drink to be made I made small talk with a barista who was probably the most pleasant person I've ever met at any service type of job. Not only did she wish me well on my upcoming Scrabble game versus my boyfriend, but also assisted me in bringing the drinks over to our table and lent us a pen to keep score. I lost big time on the Scrabble game, but left with a smile in complete awe of how a franchise could possibly pull off such incredible service. Kudos to the management for keeping their staff smiling and hats off to the staff for their infectious positivity.
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