| rev:text
| - Westins almost always delight without fail, I think we just arrived at the wrong time.
Located in North Scottsdale - about 25 minutes from Old Town (where all the best spots are). The area where the Westin is is very new, and most everything is very retail/big chains oriented. It's a nice suburban area.
The service, sadly, was terrible! I don't know who is in charge of hiring and personnel management at this location, but they need to be fired. The valet service gave us the worst first impression of the hotel and made us feel incredibly unwelcome, the check-in staff was borderline rude and the concierge made a disaster of our entire evening with some of the worst recommendations I've ever gotten. It was Saturday evening and they had a prom, a wedding and a convention going on all at the same time. When we pulled up to the front the valet guys completely ignored us (you may be thinking, WELL with a prom a wedding and a convention, maybe they were busy, maybe cut 'em a little slack? I totally would have chalked it up to that but we were 1 of 3 cars there, and there were 3 valets, 2 of which were casually talking beside their stand the whole time...). Finally 1 of the 3 valet guys lazily came up to us as we were getting our bags out of our car and asked if we wanted help, we said sure and he then said okay and walked away! haha - I don't know if he didn't understand us or what, but he looked like he did. It was weird. We then lugged our bags in ourselves through the incredibly crowded lobby area to the check in desk and my husband went back to park the car. There were 4 people at the check-in desk but only 2 were actively checking people in. Then after 10 minutes of waiting in line I was told we were in the wrong building for the villas and we had to go about half mile down the road to check in (which HAD the valet dude actually been helping us, might have saved us 20 minutes of stressful overload and an overall negative first impression of this Westin.)
When we finally did get checked in, we went to the concierge and were "helped" by Allan. Do NOT ask this dude for his dining recommendations, we asked him for his recommendations on a place with local-flare and high-end service. He recommended Sol Mexican Cocina (which was chain-like, had disgusting food - fish stick calamari & margaritas that they brag are made with sour mixes) and the Westin's restaurant Deseo. The restaurant Deseo is utterly underwhelming - if atmosphere and service are factors you care about in a dining experience, pass on this place.
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