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  • I'm completely dissatisfied with this locations Customer Service! Im usually in here once every two weeks or so, I normally just buy the pre pack quarts. I love Baskin Robbins ice cream, but this locations customer service is horrendous ! this past week I went in there to buy 2 cakes. I had 2 coupons, first the girl wouldn't take the second coupon because it was identical to the other one, next she gave me a hard time because it was printed on Birthday stationary instead of plain white paper! I ran out of white paper and didn't think it was a big deal since normally retailers enter a code or scan it! She was very rude and made me feel like she was doing " me a favor" by excepting it! After I left that evening I realized that I needed a larger cake, I called to change it, again I spoke with the RUDE girl that gave me a hard time for changing my order! What happened to Customer Service? It's not like the cake was made that night! I even offered to pick it up a day later to give them time and I apologized! She was rude and bothered by the change order! I picked up the cake on Friday and took it to my friends party! When we cut the cake we realized it wasn't Jamoca almond fudge ice creme instead it was Jamoca ice creme! I was disappointed, but didn't think there was anything I could do about it, and I was CORRECT! This evening I decided to call them and let them know what happened. I had the pleasure of talking with that RUDE girl she told me if the cake wasn't eaten they could of made me a new one and that I could of brought it back! I told her that I have half if it and she said there was nothing she an do! I explained to her this cake was for a-birthday party, and what was i supposed to do after it was served tell people not to eat it? ridiculous!! She was very argumentative and Rude! She claimed I told her Jamoca, I never even knew there was such a flavor?!?! If I ever order a cake I will make sure to get it in writing, to avoid situations like this and I will go to a different location!!!
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