I have been trying to get my son's school pictures since October when they did retakes. He was upset the first time and they offered me retakes in October. He got his picture taken and the preview I got was adorable. It is now April and I still havent gotten my sons pictues. I prepaid online and he went in with the paperwork and still nothing. I called and asked them what was going on and they said they would send them to me and I still havent gotten them. Now when I try to call no one ever answers the phone. Bad way to handle your business.