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  • Can you review non-service? This place tried to ruin my Sunday...but its cool. I'm cool man. I'm cool. I went to the George and Dragon with 4 friends this last Sunday afternoon for a breakfast/brunch and some hair of the dog after a night of trying to kill my stupid liver and all will be well in the world. Right? Found out from the owner's mouth they'll be featured on Bar Rescue soon. This might have been my first hint of things to come but hey this is my first time here and I'll give 'em a shot yeah? The owner is on the patio with his friends drinking and partying. Cool, If I owned a bar and it wasn't slammed (it seemed chill) I'd probably party on a Sunday afternoon too. The bartender comes out to the patio to take our order. I am patiently waiting my turn to order, I know what I want and I am prepared to deliver this information is in simple and easy to remember terms. We're a five top; she takes 4 orders:1.eggs Benedict, a mimosa, 2. a water and a coke, 3. chicken fried steak, a beer, 4. a chorizo burrito, a beer 5...uh oh, the order's getting too big and she didn't prepare with pen and paper so she's going to go get some and...wow, its odd that I'm still able to remember everyones order and I didn't even write it down, thats weird & then she walks off without taking mine?! I am not sure why. It wasn't like I was distracted or on my phone or ignoring the event or giving her a dirty look or nuthin'. But she just walked off as I was trying to order. 5 minutes goes by...so now I've got to follow her inside to order. Okay, no biggie, maybe she just was distracted. It's cool. I'm a mellow dude. I go in and ask if I can also place an order and all will be well in the world. Right? She's busy entering orders into the POS computer. She says she'll be with me in a minute. Ok. Cool. A couple walks up next to me at the bar. She'll be with them in a minute. Ok. cool...so I now assume I'll place my order and head back outside and then the couple that walked up after me will place their order and all will be well in the world. Right? She takes their order first! I'm annoyed because I was there first and I just got done chasing her down and well ok what ever so long as I get to order. So I wait. Finally she acknowledges me, but...she seems a little distracted? Hmmm....maybe she really was slammed but then why is the owner partying outside lol? ok. I am also a very forgiving person so whatevs...I just want a mimosa and some breakfast. I order. She says she'll bring it out to the patio with the rest of my friends order. So...cool. I see her enter my order on the POS! I go outside thinking all will be well in the world. Right? Our drinks come. To me thats proof that the error has been corrected since my beverage came out with all the others. My mind is at ease and all will be well in the world. Right? 20 minutes later...here comes the bartender...with all the food... except mine....Oh yeah, did I mention it was only 4 out of 5 of us ordering actual food so...yeah...mine didn't come. She explains she'll be right back with mine and walks back inside. All will be well in the world...gulp....Right? Guys? ...right? ...guys? 10 minutes go by... my pals are halfway thru their meals. Another waitress walks up and asks if we're all doing okay. I say no, I am waiting for food and explained that the bartender was supposedly coming right back with it... 10 minutes ago and my friends are almost done eating. She asks if I still want the order. "SIGH....uh....if you can bring it quickly sure." I was still polite. She goes inside... about 5 minutes later the bartender comes out to tell me they are still working on my order. I have nothing to add to the conversation so she walks back inside. 5 minutes go by. Worst customer service experience I've had in a long time. My friends are done eating. I'm done with my drink. I'm done waiting for food. I'm done with this bar. I won't ever come back, not even for free snacks. I pay for my drink without a word. On the upside I saved money on a tip. She tries to explain that they gave my breakfast away to someone else. Perfect. I don't have any words. I leave. It was suggested by a friend who was with me that I complain but that to me seems like a practice in futility. I already brought it to two peoples attention and there were no positive results. Besides, you can't upset a fat man over food and expect him to be rational. If the bartender hasn't figured it out by now there's no fixing it. I mean didn't they just have a team of pros swoop in to save their business? I think Bar Rescue missed a spot when they painted the place; they should've painted a big sign out front that read "Under new management, now hiring competent staff!" or maybe "GOOD NEWS! We're shutting our doors! Going out of business sale!" Terrible Pub 1(after all the mimosa was okay & the bartender apologized) Bar Rescue 0, hung over light rail rider...also a 0 and all was well in the world. Right? Guys?
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