Everyone at Man's Best Friend was wonderful! After being able to get my dogs in quickly, I was able to pick exactly how long I wanted my dogs fur, which was great! My other dog has sensitive skin which they were able to accommodate as well. He is also a very scared dog, however when I picked him up he seemed very comfortable with everyone there! Even letting Brian pet him! Both my dogs look amazing! They are soft, smell good, and have nice short nails. Definitely will be taking them back!