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| - One star is for the decor, effort to have an on-premise brewery, and having cloth napkins. Unfortunately this establishment needs to really step up to stand out in our community. I like to support local establishments, yet don't like to feel ripped off at Scottsdale restaurant pricing for less than a TGIFs experience. This recent visit was not good.
Cleanliness-Walking up to the front door was a dead bird that looks like it had been sitting there for a while at the curb. Seems like a basic opening checklist would include surveying the exterior for cleanliness and things in their proper working condition. The patio looked like it needed to be hosed down with spills on the concrete. Inside the place looked like it could use a dusting...while not heavy on the decor, clean the ceiling fan blades, tables and chairs. Things felt sticky. Definitely there was a stale bar stink indicating dirty drains. The owners and strip mall landlord need to maintain the dumpster area, especially when it's so close to the front. Extremely disgusting to see the doors to the dumpster open and greasy food waste all over the area leading up to and around the dumpster.
Food-Way over-priced for the quality! Little over $50 for couple beers and burgers, then the $2.50 upgrade cost for six greasy onion rings! The meat on the fiery burger was flavorless. The buffalo burger was undercooked to our requested liking. We asked for medium well, and got medium rare. French fries were also very greasy. Overall, the food quality didn't sit well, needless to say, meal did repeat itself. It's been a long time since we've had diner's remorse!
Beer-Prices not listed. If you're going through all the motions to brew local beer, why not showcase it in chilled, clean glasses!! It's a huge turnoff to drink slightly cold beer in water spotted glasses. Funny that we ordered two different beers, but both came out tasting the same. When we inquired about this, we were told it depends on the keg. You'd think if a customer is expressing displeasure with their beer, why not offer to replace with something else? Nope, not here. Overall, the beer was disappointing.
Why not also provide some explanations on your brews? It's ok, be proud....give a shout out for your creations. I know not every patron knows all things beer....so why not educate them! Give a little history about your operation...maybe even offer individual tours of the brewery. A good place to maybe model after is The Ballast Point Brewery in SD.....you both got all the same qualities, just they got a fun, clean and cool vibe.
Ambiance-it's ok, but it seems a bit off. Couldn't put finger in it, just seems that people were not enjoying their experience or maybe the place is way too mellow or uptight...don't know. You'd think that there would have been some sort of daily specials, or anything to promote the whole brewery aspect, but no. Maybe play some cool background music?
We've visited your establishment three times this go around....knowing that start-up kinks needed to be worked out. Now that you've been around for a couple years, there's still some work and marketing needed; don't wait for new competition to come to the area to start stepping up your game. Perhaps management should not only be visible on the floor, but float around to tables to check on patrons and food product. Sadly, couldn't tell who was running the show during our visit.
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