Service must be hit or miss. The second time we visited this place, all the servers seemed to have attitude. We visited during lunch hour on a weekend - the restaurant was maybe 10% full and there were servers just walking around trying to look busy. But, when we asked for spoons for the miso soup, the waitress gave us the impression we were bothering her and she said to us "miso is not supposed to be eaten with a spoon" - okay, so maybe she is right, but does she need to give us attitude for asking for a spoon?
Our main waiter was also not very welcoming. I almost felt like he was annoyed with us and never once smiled.
I'm not sure why the wait staff was so cold and maybe even slightly hostile towards me and my family ... the place never seems busy when I walk by - shouldn't they try to attract customers?
Lunch specials are cheaper than dinner specials (I think) but the portions are a lot less too.
Our dinner bento boxes were a much better deal.
Sushi was still fantastic and flavourful but we left the place not feeling very welcomed.