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  • I have been trying to schedule a breast MRI for over four months. The first time I tried I asked for an open MRI I was told their baywood location had one. The next day they called back that baywood did not have one and they rescheduled me to come in on a different day that did not work for me. This was after waiting on hold for over 45 mins. When I called back to reschedule a few weeks later I waited on hold again for over 20 mins to be told the computers were down?! I called back a few weeks after that. I only waited on hold for 6 mins and was able to make an appt finally! I was also told the test needed to be 10-14 days after my period and no caffeine for 24 hours before the test! The person I scheduled with the first time NEVER told me that! So I skip my coffee come in this morning and am taken right back. The breast MRI is about 20 mins and if you are claustrophobic very nerve wracking. I got about 20 mins into the test ( I was so happy I was almost done and this was almost all behind me) when the tech comes in and tells me the machine is broken!!!!!! None of the images they have are useable!! After fighting back tears I go for my mammogram. The tech can't find my name and I wait for about 15 mins. Finally I get in there. Now I will say that she was obviously new and that's ok, people have to learn. But she did keep repeatedly saying "Jesus" every time she got frustrated. This whole place is unprofessional and I am very frustrated.
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