I've been here a few times with different members of my family, the wait time is good, the staff are friendly, but when receiving my last bill I was charged for 2 services ($30 and $10 icepacks) that I never received (didn't want and didn't need them, but they were never offered either). I called the billing department and they removed the charges, but when I asked if it was standard practice to bill for services not provided they said that no, but the services that I was billed for was standard procedure for the injury that I came in for.... Seems like they are trying to get more money from the insurance companies because if my bill would have gone straight to insurance then they would have paid it because it was standard procedure.... This makes all of our insurance rates higher... Won't be coming back here....