I swung into this location the other day to buy an iPhone for my Mother-in--Law. It's her first smartphone, ever. I arrived just after opening and sat down immediately with an employee, John. Anyway, we discussed what we wanted to purchase, that I wanted to change our family share plan to accommodate her new smartphone rather than the original basic phone, etc. He made the process seamless and found the phone I wanted, even though it showed to be only one in stock and it was nowhere to be found. John quickly uncovered where it was hidden, set it up and made the requested changes to our plan. I was in and out quickly, and with a toddler in tow, this can be a great thing. Overall, I would highly recommend this Verizon Wireless store for your phone needs. Thanks for an easy purchase and thank you for going above and beyond to find what I was looking for!