I was very disappointed with my dogs haircut. It has been the worst haircut she has received the new groomer by the name of Katie, Who I believe is new to this place and she was the one who cut my Akita's hair. OMG I walked in there and had a heart attack and was speechless for a minute. I had to get management involved and manager also agreed that my dog has a terrible cut! I'm very angry, I look at my poor dog and it just pisses me off more! She's a beautiful Akita mix and they completely made her look like a completely different dog with her coat all the way to her skin almost! Oh wait "an inch off her skin" WTH!!! not what I asked for!! This was my second time in there and the last! First time was great... Came to find out the original groomer was retired, and the replacement is awful. Very disappointed