About: http://data.yelp.com/Review/id/jd3UfB77P2eTsFQ4v__zhQ     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • This Sprint location has decided to use the asinine model of requiring an appointment in order to purchase/replace/upgrade telephones and/or tablets. I've a newsflash for Sprint. A) You are not Apple. B) This model does not work for Apple, either. Several months ago a family member (on my plan) required a replacement phone. I went into the Silverado Ranch/Eastern Sprint store (the store that I am reviewing) and was rudely informed by the person at their "front desk reception area" that appointments are required in order to purchase/replace/upgrade equipment. And? The first available appointment to replace the phone was the following week. Let that sink in. You have to have an APPOINTMENT in order to purchase something from a STORE. So. I made an appointment for the following week. I then showed up 15 minutes early for the appointment the following week...and was kept waiting. For two hours PAST my appointment time. I was finally granted permission to have the ability to purchase the replacement phone during an audience with an esteemed Sprint representative. Gee. Pretentious, much, Sprint? Thank you (oh, thank you!) for allowing me the honor to "meet with" a "service professional" - two hours PAST my appointment time...and all in order to ALLOW me the honor of being able to purchase a telephone to replace the garbage (high-end) telephone you sold me, in the first place. Wow. Now, today, I called to make an appointment to replace ANOTHER device next week. I call the store number and go through their call tree. I select the option that I want to make an appointment (again. In order to PURCHASE an item from a retail STORE I am required to make an appointment. Really...?! But, I digress...) and the phone rings. 32 times. A recording picks up and (again) asks me why I'm calling. I (again) select the option that I want to make an appointment. The phone then rings (26 times) and a recording comes on to tell me that the Sprint representatives are "Very Busy" in the store helping other customers and they cannot take my call. You know. My call to make the required appointment in order to even be allowed the opportunity to PURCHASE a replacement phone from their pretentious and overly affected retail store.... I will not return to this Sprint location. They've lost my business due to being completely ineffective. This is a poor business model, Sprint. You need to overhaul the business practices of your Corporate Stores. What you offer your customers is utterly ridiculous. I've been with Sprint for over eight years. Your "Customer Service" has fallen far and away from what it used to be. For a company offering high-end products - you might wish to take a look at improving your business model since your items are not necessary to life and limb (i.e. your customers may easily live without your products and/or services). As said: I'll award my business loyalty to a store more deserving of that loyalty. If I cannot find a workable business model within Sprint - I will not hesitate to move my telephone account to AT&T.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 95 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software