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  • Have shopped at this store for about 5 years. Bought our wonderful dog (who ended up having worms - but we didn't care, he was otherwise completely healthy) about 4.5 years ago. Two days ago I went in to reset up my 300 gallon tank, as we had to take it apart a few weeks before. I always buy Stress Coat and Stress Zyme when setting up my tank. The man who helped me instead talked me into buying "Start Smart" at $13.99 a bottle * 6 bottles as that is what would treat a 300 gallon aquarium. I set the tank up that night, and slowly added fish back to it (started with the cheapest and most hardy fish). The next day, in a one hour period, the tank got super cloudy and the fish were all laying on their sides. I instantly changed the water, and spent another $100 on Stress Coat and Stress Zyme at the locat Petsmart. I lost 5 clowns ($100), another cheap loach, and 2 Calvus Compressiceps that were $150 each. I called the store, and the guy who answered REMEMBERED me coming in and buying all the stuff I said. I did not want money for the fish I lost, just simply a refund for the worthless "Start Smart" I was sold. I told him my husband had thrown the receipt away, and 5 of the bottles. He said I needed the receipt. I said, "Don't you keep a copy of the receipt as well". He said yes, but without MY receipt, even though he remembered me buying the stuff 2 days before, they would not refund my money. I realize I did lose my receipt, but as he said he had a copy of the same receipt from 2 days before, and he remembered me, I feel that this company should have stood behind the products they sell. I will not shop there again, as there are other reputable fish stores in the Phoenix area. We were partial to this one b/c we got our dog there. If you shop there, please do not let them convince you to buy Start Smart as it is a worthless product that does not work.
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