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| - Went into this salon to have a few rhinestones replaced that had fallen off, simple enough right? Worst experience I have ever had in a nail salon.
Kim is the one who tried to "help" me if you can even call it that. She started drilling my gel nail, put gel top coat on and placed two stones and had me put my hand in the dryer. First off, the stones were sliding everywhere and I noticed that they were bigger than what I had requested, she raised her voice and said "that's why I asked you"!! So taken aback I let it go and said "I'm sorry, I thought you were talking about the color of the stone". She grabs a box that contains the correct stones and starts over by wiping the top coat off which is sticky and all over my finger. She then uses glue to apply these stones, which is different than what she did the first time but I didn't question it, she's the professional right? When I take my hand out of the dryer the glue is all over my skin, almost as if spread/leaked because she put so much, and there was white film all over the stones, and my skin, ruining the effect of even having rhinestones in the first place. She waves her hand at me and says "ok you done". At this point I had to say something, I'm not going to leave looking like this, she ruined my nail. I said " this is how you're going to leave my nail?" and she flipped out, yelling and screaming, telling me to "get out of the salon", "it was my fault" etc etc,. So I told her that she was rude, and that the reason there were no clients in there was probably because of technicians such as herself. I asked the girl next to her for the owners info and Kim started screaming even more saying "we not giving it to you, you get out now". The other woman told me to take a business card and I should be able to reach them that way ( I think she felt really bad for me). So I grabbed a business card and left. I did give them $5 to cover the cost of material because I always try to do what I feel is the right thing.
I will never go back, and I would urge people not to go to this salon. I have been a licensed cosmetologist for 11 years and in all my years, behind the chair and as a customer, I've never experienced anything quite like this. It is almost comical because she was just so out of line and quite frankly angry, LOL. But I feel it's important for the owners to know who they have working for them and representing their business. You will never gain me as a customer but don't allow someone with an anger issue to attack your clients. In the long run the only person she's truly hurting is you.
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